Our Complaints Procedure
We strive to offer the very best service for each and every one of our customers. In the unlikely event that you do have a complaint, please refer to the following complaints procedure.
Firstly, please contact the Funeral Director who has been looking after you. They should be familiar with your case and may be able to clear up any misunderstanding.
If you remain dissatisfied you may wish to raise a formal complaint. You can do this by clearly setting out all the facts in writing and sending this to your Funeral Director. Under the SAIF Code of Practice, the Funeral Director has a duty to acknowledge, investigate and respond in detail to your complaint as quickly as practically possible.