When a death occurs, you can contact us 24 hours a day, 365 days of the year to arrange the removal to our premises.
If the person died at home, or in a hospice or care home:
We will collect your loved one and convey them to our premises following confirmation of the death by a professional, usually a doctor. The doctor will issue a Medical Certificate of Cause of Death.
If the person died in hospital:
We will collect your loved one once the necessary documentation has been taken care of. You will need to contact Bereavement Services to discuss the next step.
If the coroner is involved:
Regardless of where the death occurred, we may not be able to convey your loved one to our premises until all the necessary documentation has been taken care of.
The coroner will release the body once they are satisfied as to the cause of death. In certain circumstances they may order that a Post Mortem examination be carried out before releasing the body into our care.
We use a discreet purpose built silver vehicle to collect your loved one, and our staff, who will be suitably dressed, may use a lifting aid if it is deemed necessary.