Making Arrangements – Funeral Services
Once you have chosen us as your Funeral Director, we will need some preliminary details concerning the person who has passed away. We will give you advice and guidance on all aspects of the funeral services arrangements and inform you of the options available to you.
Our promise to you
Our aim is to deliver the best possible service to our clients. To this end we have created a tranquil and comfortable environment where our Funeral Directors and support staff will welcome you. We have a proud reputation built on the dedication and professionalism of our staff, the excellent facilities at our premises, which include 11 Private Chapels of Rest, and on our large fleet of pristine vehicles. Our friendly and experienced staff are here to guide you through this difficult time.
“Over the years we have embraced new technology and modern funeral practices, but we have never lost sight of our main role which is to provide a dignified farewell to a loved one. We achieve this because we are fortunate to have dedicated and loyal staff who are committed to providing the highest standard of customer care.” Simon Thetford – Director
At a time convenient to you, our Funeral Director will arrange to meet you to discuss the funeral arrangements. This can take place at your home or at either of our premises.We are committed to making the process as stress free as possible and will guide you through the formalities and legal requirements.
If no specific instructions have been left regarding the wishes of the deceased, we can advise you accordingly. We will provide you with a written estimate for the choices you make and will carry your wishes out to the letter. We are able to cater for all religious and non-religious services and our staff will respect and comply with any cultural or ceremonial wishes you may have.
Arranging a funeral should not be rushed so we encourage you to take your time. Once you have made your decisions, you can rest assured knowing we will carry out your wishes in a discreet and professional manner. For your reassurance and to ensure continuity, the Funeral Director who makes the arrangement with you will also conduct the funeral on the day and will offer help and support to you and your family throughout.